Everything the AI agent does, end to end
Grounded in your catalog and your policies. Designed to sell, not just deflect.
Shopping
Semantic product search
Natural-language queries map to your catalog — "something warm for hiking under $150" returns the right SKUs.
Add to cart from chat
Pick size, color, quantity in conversation. The agent builds the cart and hands off to checkout.
Live stock availability
Per-variant, per-location inventory. No surprise out-of-stocks at checkout.
Size & fit guidance
Reads your sizing charts and product dimensions to give specific recommendations. Quality scales with how clean your sizing data is.
Cross-sell & upsell
Related products and bundles surfaced naturally based on cart contents and browsing.
Post-purchase
Order tracking
Customer types order number and verifies with email — agent pulls real-time status from your store admin and shipping providers.
Return requests
Policy-aware return-request flow in chat. The request lands in your store admin; refund processing stays in your existing tools.
Abandoned cart recovery
Proactive prompts with cart context: "Still thinking about the black tee in M?"
Knowledge & support
Doc ingestion
Crawl or upload your shipping, returns, sizing, and help pages. Grounded answers with citations — no hallucinations.
Multi-language
Detects the shopper's language and responds in it — no translation setup required.
Human handoff
Clean escalation with full transcript. Gorgias supported at launch; Zendesk and email fallback also supported.
Brand voice
Tune tone, personality, and refusal behavior to match your store's brand.
For you, the store owner
Conversation logs
Searchable log of every conversation with tags, outcomes, and citations — plus a monthly insights report on top questions and conversion impact.
Guardrails
Keyword blocklists, refusal rules, and escalation triggers to protect your brand.
Privacy controls
PII redaction in logs, configurable data retention, and shopper-data export on request.
No lock-in
Remove the script anytime. Your catalog and docs stay yours — we can export ingested data on request.
On the roadmap
Not claimed at launch — tell us which of these matters to you.
Subscription management
Skip, pause, swap plans in chat for Recharge and WooCommerce Subscriptions.
A/B testing
Test prompts, entry messages, and product-recommendation strategies with real traffic.
Analytics dashboard
Self-serve dashboard with conversion lift, cart-value impact, and handoff-rate trends.
SOC 2, SSO, DPA
Formal compliance posture for enterprise buyers.
Native apps for BigCommerce & Wix
First-party installs with deep catalog sync instead of script-tag + feed ingestion.
FAQ
- How is this different from a normal chatbot?
- Traditional chatbots run on scripted intents and keyword matching. Our agent is grounded in your live catalog and docs, can call tools (add to cart, check stock, look up orders), and responds in natural language. It actually completes transactions instead of just routing tickets.
- Will it hallucinate product details or policies?
- The agent answers from your ingested catalog and documents. If a question falls outside that grounded context, it declines or escalates to a human — rather than inventing.
- What platforms do you support today?
- Shopify and WooCommerce at launch. BigCommerce, Wix, and custom storefronts are supported via product-feed ingestion and a script tag — full native integrations for those platforms are on the roadmap.
- How fast is setup?
- Most stores are live in about 30 minutes: connect your catalog, point us at your docs, drop in the script tag, and configure tone.
- How is pricing structured?
- Pricing is custom per store while we work with our early partners, based on catalog size and conversation volume. Book a demo for a quote tailored to your traffic.
- What about refunds and compliance certifications?
- Return requests are initiated in chat and sent to your store admin — actual refund processing stays in your existing tools (Shopify Admin, Stripe, etc.) so money flow and chargeback handling stay in a system you control. Formal compliance certifications (SOC 2, SSO, DPA) are on the roadmap, not claimed at launch.
Agentify.Ecommerce See it on your store
Tell us about your store and we'll set up a personalized demo within 2 business days.
- 15-minute setup on Shopify, WooCommerce, or custom stores
- Custom pricing based on your store size
- No lock-in, remove the script anytime